1. What is the process for building the app? How long does it take?
You can find the answer to this question here: https://onlinesupporthelp.zendesk.com/hc/en-us/articles/222629488-App-Build-Process
2. Can I embed a Calendar into the app?
Yes, you can easily embed your existing calendar into the app. In fact, we can do this for you on the initial setup. We also have a tutorial on how it works here: https://onlinesupporthelp.zendesk.com/hc/en-us/articles/222635247-Connecting-a-Calendar-to-Your-Mobile-App
3. Does the app have a built in events or calendar system?
The app does come with a built in "events" tab/widget. You can enter one time events or recurring events. The built in events tab looks great in the app. Each event also receives its own page where you can type more information or include a photo. However, if you use the events tab, you'll have to remember to update your website and the app. Many people choose to simply embed their existing Calendar as noted in the above question.
4. Can I control the app content?
Yes, you will have access to the app back end editor which allows you to easily re-arrange content, add and remove content, as well as hide content for later use. This video will give you a good idea of how the app editor works: https://www.youtube.com/watch?v=oiofhb2zvq8&hd=1
5. Can the app send push notifications? Is there a limit? What is a push notification?
Push notifications are messages you can send directly to the phones and tablets of the people who have your app. The messages pop up on the screen of the user's phone even if they are not using your app at the moment. Push Notifications are an amazing way to announce big events and send out reminders. There is no limit on how many push notification you can send. Unlimited push notifications are included in all of our packages. Push Notifications can even be divided into sub groups. You can learn how to send them out here: https://onlinesupporthelp.zendesk.com/knowledge/articles/222687928/en-us?brand_id=1453207&return_to=%2Fhc%2Fen-us%2Farticles%2F222687928
6. How does the app integrate or connect with my website? Do I have to have your website solution?
The app can integrate with any website. You do not have to have our website solution. However the more mobile friendly your website, the better it will look inside of our app. Our websites are very mobile friendly and look great inside our apps. But, the app can integrate with your website or any 3rd party website. It is common to embed your events, new, bulletins, or other frequently changing pages inside the app so that when you update those website pages, you are automatically updating the app. Website pages are embedded using what we call "Website Tabs". You can learn more here: https://onlinesupporthelp.zendesk.com/hc/en-us/articles/222637047-Website-Tab-Connecting-Website-Pages-to-Your-Mobile-App
7. What are all the widgets or tabs in the app? What all can the app "do"?
The app actually comes with 35 different tabs or widgets or modules. There are definitely more than any one organization will use. You will mostly likely use the "info tabs" which allow you to enter content and photos directly into the app. You will also use the "website tabs" which allow you to connect external websites. Other common tabs are GPS directions, contact forms, photo gallery, share a photo, audio files, social media, and push notifications. If you'd like to learn about all the tab types, you can do so here: https://onlinesupporthelp.zendesk.com/hc/en-us/articles/222659647-Tab-Types
8. Can I put forms in the app?
Yes, the app comes with a built in form builder. You can also embed 3rd party forms or forms from your website into the app. If you would like to accept payments with your forms or create long multiple page forms, you might want to inquire about our separate product, the Form Builder Tool: https://www.youtube.com/watch?v=R5Mw__fO6cs
Here is the information on how to put forms into the app and use the app's built in form builder: https://onlinesupporthelp.zendesk.com/hc/en-us/articles/223619088-Forms-in-the-App
9. How many pages can be put in the app? What is the cost for more pages/data?
The app can have up to 100 tabs, also called widgets or sections. Some of those can have sub pages. So, the app can have up to hundreds and hundreds of pages, which is most likely more than you will ever need. There is not additional cost for you to add in more pages. There is also no extra cost for data or downloads or storage. All of our packages are unlimited.
10. What is the difference between the Mobile App and the Website?
The mobile app is a separate product that is downloaded from the Apple and Google Play stores. The app pulls content from your website, social media and other online platforms. Because of this, you will rarely have to update the app. The is customized with your organization's logo, colors, name, and photos. The users will go to the app store and search for your organization name to find your app. Because it is a real app store app, it will be downloaded onto the users phone and remain there. Also because it is a real app, you can send out push notifications to the app, which will pop up on user's phones with your organization logo and name.
We also sell websites. Our websites are mobile friendly, which means they work and look good on phones and tablets. You do not have to have one of our websites to have a mobile app. We have many customers who keep their website and connect it with our Mobile App.
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